Support
Start with the classroom state.
When reporting an issue, include the session title, Round number, approximate time, and what the instructor or student saw. Never send student bearer tokens or access codes.
Prepare
Before class
Open the instructor console, create a sandbox, and confirm the student join page loads on the classroom network.
Preserve
During class
Keep the session and Round open while diagnosing. Retrying a close request is designed to be safe.
Record
After class
Export the session before major administrative changes. Audit history helps reconstruct actions.
Pilot channel
Current pilot support
Support is coordinated directly with invited pilot instructors. A public ticket channel and two-business-day support process will be published before paid launch.
If you were invited to a pilot, use the contact channel in your onboarding message. The website does not collect support submissions yet.