Support
We’re here to help.
Tell us the session title, the Round, the approximate time, and what you saw—that’s everything we need. Never send student bearer tokens or access codes.
Prepare
Before class
Open the Instructor Console, create the simulation, and confirm the student join page loads on the classroom network.
Preserve
During class
Keep the session and Round open while you diagnose. Retrying an action is safe.
Record
After class
Export the session before making big changes. Audit history can reconstruct what happened.
Instructor support
Submit a request from your dashboard.
Sign in to the Instructor Console and use the support form below your sessions. Your account is attached automatically, so we see your classroom state in context.
Never include Student Access Links, bearer tokens, or Team join codes in a support request.
Read how we handle support information and accessibility reports on the Legal & policies page.